Shipping & Returns
What are our shipping procedures?
We offer TWO SHIPPING SERVICES to our beloved customers:
1. Standard NZ Shipping via NZ-post, which takes 4-5 business days for the products to arrive.
2. Overnight NZ Shipping tracked via NZ-post, which takes 1-2 business days for the product to arrive.
Orders are fulfilled the same day if placed before 2pm or the following business day. We will send you a notification for when your order has been dispatched and also the tracking number via email.
What is our refund/return policy?
Thriftfinds offer a 7 day store credit refund policy, please contact the team so we can provide you with the details of the return address. once we receive the item(s) we will then provide you with a store credit voucher which will be valid for 12 months.
1. Products must be returned in the same condition you have received them, within 7 days of receiving the product.
2. You (The buyer) must contact the team via email or mobile letting us know you would like to return/exchange the item, we then will provide you with the return address.
3. You (The buyer) will have to incur the postage fee in order for us to receive back the item and offer a store credit.